How Genieus AI agent works?
Genieus AI agent works by leveraging your business knowledge to deliver personalized, human-like interactions. After setting up the agent, you can train it by uploading relevant documents and information specific to your business, product, services, policies etc. The agent then uses this knowledge to engage with customers. It processes customer inquiries in real-time providing accurate answers and automatically creates leads, inquiries or support requests.
Agent's Knowledge
The Genieus AI agent’s knowledge system is built around your business’s unique information. You upload knowledge documents (MS word, excel, powerpoint, PDF and .txt file types), FAQs or website links and the agent extracts key details from these sources to provide accurate, contextually relevant responses during customer interactions. The knowledge base can be updated anytime allowing the agent to stay current as your business evolves. As the agent interacts with customers, it identifies gaps in its knowledge, enabling you to make necessary updates to ensure continuous improvement and more refined responses over time.
Conversations
The Genieus AI agent initiates each customer conversation with a personalized greeting, setting a friendly tone based on the personality configured by the admin (professional, casual or balanced). The agent’s responses are driven by the business’s knowledge, answering inquiries and questions using the information provided in knowledge documents. It has memory capabilities, enabling it to recall details from earlier interactions within the same conversation ensuring contextual and seamless communication.
As the conversation progresses, the agent can go beyond answering questions to generate actionable items like leads, inquiries and support requests. It does this by capturing essential customer details such as their name, email and reason for inquiry allowing businesses to manage and follow up on these items effectively. Admins have the flexibility to enable or disable this feature keeping the agent basic for simple knowledge-based answers or allowing it to proactively generate actionable tasks based on the interaction.
Agent App
Guests and customers can easily access the Genieus AI agent through multiple channels. The agent is available as a web app, accessible via a direct URL or through a scannable QR code, making it convenient to engage from any platform—whether it’s on a website, social media, or even printed physical materials. Once accessed, they can immediately start interacting with the agent, which will greet them and assist with inquiries, support, or any other needs, providing a seamless, human-like experience across all devices.
Actionable Leads & Opportunities
Actionable engagements like leads, inquiries, and support requests are automatically generated by the Genieus AI agent during conversations. As the agent interacts with customers, it captures key details such as contact information and the nature of their request. These details are compiled into structured data — complete with a title, description, and customer info — allowing the organization to easily manage and track them. Admins can enable or disable this feature, choosing whether the agent simply answers questions or actively generates actionable items for follow-up.